Refund & Cancellation Policy

Order Cancellation

You can cancel an order directly from My Orders as long as it hasn't already been shipped. Once an order is out for delivery, it can no longer be cancelled — you're welcome to return it instead once received.

Returns

We accept returns within 7 days of delivery for most items, provided they are unused, unwashed, and returned with original tags and packaging intact.

• Innerwear, jewellery, and made-to-order/customised pieces are not eligible for return.
• Sale and clearance items are final sale unless received damaged or defective.
• A pickup will be arranged from your delivery address wherever serviceable; otherwise you may need to self-ship.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging — we'll arrange a free replacement or full refund, no questions asked.

Refunds

Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued directly to your bank account via UPI or bank transfer.

How to Request a Return or Refund

Go to My Orders, select the order, and choose “Request Return”. Alternatively, email support@nayeleithe.com with your order number and we'll take it from there.